For parents and students

What this is, and what it keeps.

Your teacher runs everything. They arrange the lessons, set their own prices and keep their own records. Your arrangement is with them.

My1on1 is the tool they use. We make the software and nothing else — we do not teach, we do not choose the prices, and we never take a share of a lesson.

Ask your teacher first. They hold your child’s record and can change or remove it themselves. If they cannot help, or you would rather write to us, support@my1on1.com reaches us.

Version …

If you are the student

You have no account and no password. The link you were sent is the whole of it. Nothing about money is shown on your lesson page. Are you an adult who pays your own bill? Then read “your child” below as “you”. If someone else pays for your lessons, like an employer, they get the bills. You still get the lesson link and the lesson emails.

What this is

Your teacher uses My1on1 to run the lesson. If your teacher charges, the bill comes by email too.

We are not the teacher, and we are not a tutoring agency. We make the software they use. You chose them; you did not choose us.

Your child has no account

No password, nothing to remember, nothing to sign up for. The link you were sent is the whole of it. It opens their lesson and nothing else.

If the link goes to the wrong person, tell your teacher. Your teacher can make a new one, and the old one stops working.

If your teacher stops using My1on1, the link stops working.

Nothing is recorded

No video. No sound. No transcript.

The lesson happens, and then it is gone. Nobody at My1on1 can watch it, during or afterwards.

The whiteboard is saved between lessons, so last week's work is still there. It is locked, so only your lesson can open it. We keep it ourselves. When a student is removed, their board goes too, 30 days later.

You are welcome to sit in

Your child’s link opens the room for you as well. There is a seat for you beside your child and your teacher, and nothing about that is recorded either. Your teacher decides how their lessons run, so if you would like to join one, tell them.

What we hold about your child

Their first name, and the days and times of their lessons — including the time zone they are in, so a lesson shows at the right hour on their screen.

We measure how fast our pages load. For that, we see the page's name and the type of browser. We never see a name or the lesson link this way. It is never used to contact you, or to learn about your child.

If their teacher teaches more than one subject, we hold which one each lesson is. We also hold whether a lesson is online or in person — never where. No address is stored anywhere in this app.

After a lesson, your teacher can mark whether it happened as planned. We keep that answer and when it was given. For an online lesson, we keep how long the room was open, and whether your teacher and your child’s link joined it. There are no names in it, and nothing that was said. Sometimes the person who pays asks their bank to take a payment back. Then we keep when each lesson on that bill was checked or canceled. It stays with the bill, even if the student is removed.

If your teacher charges for going to students, we hold whether your teacher goes to your child, and from which day — again, never where. We hold how your child’s lessons are charged. It may be by the lesson, by the hour, a monthly fee, a pack of lessons paid ahead, or free.

We hold which lessons were canceled, and when. If their teacher charges for a canceled lesson, we hold how much. If your teacher says whether your child’s lessons have stopped, we hold that answer and its date.

No surname is needed. No date of birth, no school, no schoolwork, and no notes written here.

Their teacher can add a link to notes or homework they keep somewhere else, and it appears on your child’s own page. We store the address only — we never see what is behind it — and anyone holding your child’s link can open it.

We also hold your name, your email address, and your telephone number if the teacher was given one, so that they can reach you and a bill has somewhere to go. We hold how you are related to the child in their words — “mother”, “grandmother” — and, if they have named the family, that name, which is often a surname.

We also hold the state you live in, or that you live outside the US. Your teacher uses it to know which state’s rules apply to your bills.

If somebody outside the family pays for the lessons — a grandparent, another relative, an organization — your teacher may enter their name, their email and their state, so the bill can reach them. Your teacher may also add a reference for their bills, like a grant number. Your teacher may also add who gets the bills there, like a person at a school or a company. They get the bill, with your child’s first name and the days and times of the lessons on it, and nothing else.

When the app sends you a message on your teacher’s behalf — a lesson canceled, and later a bill — we keep a copy, so that there is a record of what was said and when. That copy holds your email address, your child’s first name and the words of the message. It is kept in a mailbox of ours at Google Workspace, and your child’s lesson link is never copied there — that link is how your child gets in, so it is deliberately left out. We delete that copy after two years. A copy about a bill stays for seven years, with the bill.

Your teacher also has a history of their account, so they can look back. It notes when a lesson was added, changed, moved or canceled, and when a bill was made or paid. It keeps your child’s first name. It keeps the old and new value of a change, like an old email address. Only your teacher can see it. We delete each line after two years. A line about a bill stays for seven years, with the bill.

A few people who work for My1on1 can read that copy in the app, to help your teacher when an email does not arrive. They see your email address, your child’s first name and the words of the message. The lesson link is hidden from them too.

If an email to you does not get there, we stop sending to that address. Give your teacher one that works, and the emails start again.

Money

You pay the teacher, not us. We never hold their money or yours.

If your teacher charges, the bill comes by email from your teacher. Some teachers do not charge for lessons. Then no bill comes for them. It lists every lesson by date, with its price. A canceled lesson is shown at $0, unless your teacher charges for it. Then the bill says how much. The total is the sum of the lines. Do you pay for more than one student? Bills that go out on the same day come to you as one bill. It lists each student, with one total. Some teachers charge the same each month. Their bill may come at the start of the month. Then a change in that month, like a lesson taken off, goes on the next bill. Some teachers sell a pack of lessons, paid ahead. That bill comes before the lessons. When a pack is nearly used, the bill for the next pack may come 7 days before its last lesson. If your teacher stops the next pack before it starts, and its bill is not paid yet, that bill is canceled, and you get a short note. In a group lesson, your teacher sees everyone in the group. Nobody else in the group sees your name, email or phone. Each session is a line on your usual bill, like a lesson. Some groups are paid ahead: one bill for all the sessions, 7 days before the first. A bill may also have a charge, like a sign-up fee, or money off. Your teacher writes the words. A charge may come on a bill of its own. If a bill was wrong, your teacher may cancel it. You get a short note, and maybe a new bill in its place. If your teacher gives money back, it may come off your next bill. If you paid online, it may go back to the card or bank you paid with. Or your teacher may give it back another way, and send you a short note. If your teacher takes payments through the app, the bill has a Pay button that opens Stripe’s page; if not, the bill says how your teacher would like to be paid. A reminder may follow after three days and after seven, in your teacher’s name. Your teacher can turn reminders off for you.

Some bills have a Pay button. If you use it to pay from your bank, the money can take a few days to arrive. You won’t get reminders while it’s on its way. Lessons keep going as usual. If your teacher had paused them, they start again by the next morning. If the payment doesn’t go through, you’ll get an email letting you know.

If a bill is not paid by its due date, your teacher can pause lessons until it is paid. You are told by email first. Nothing pauses for a bill before that email. Lessons start again by themselves once the bill shows as paid. Paid on the Pay button’s page by card, that is soon after. Paid from your bank, it is by the next morning. Paid to your teacher another way, it is when your teacher marks it paid.

Lessons that are paused are not charged. If your teacher decides to teach one of them anyway, you’ll get a short email saying it’s still on, and that lesson is billed as usual. Your teacher may also give a paused lesson’s time to another student. If that happens, you’ll get a short email saying exactly which lesson. When lessons can start again, you’ll get an email saying so.

Each bill is kept for seven years while your teacher uses the app. If your teacher closes their account, it is deleted 30 days later. Your own copy is the email you were sent.

Your teacher may add a line to the bill for the app they use for lessons and bills. Your teacher names the line, and tells you the day it starts. The app works out the amount. It’s what your teacher pays for the app for your child, so far that month, and never more. It never covers a lesson that hasn’t happened yet. It’s part of your teacher’s bill, not a fee from us.

Card and bank details are typed on Stripe’s own page and never touch this site.

Your child is never shown anything about money — not on their page, not in the lesson, not anywhere they can read.

Who the teacher is

We want to be plain about this. We do not run background checks and we do not verify qualifications. Your teacher is somebody you chose, and the arrangement to teach is between you and them.

The link your teacher sent you already shows your child’s lessons, and offers to put them into your own calendar — Google, Apple, Outlook. You do not have to ask anybody for it.

Your teacher may keep the lessons in their own calendar — the one on their phone or their computer. It shows your child’s first name and the time of the lesson, so that they do not miss it. Your child’s own lesson link is never put there, because that link is how they get in.

My1on1 is a service of Sypher Edge LLC, a limited liability company.
Your agreement with us is in the terms, and what we hold is in the privacy notice.