Your agreement with My1on1

In plain words. Please read it — it is short on purpose.

Version …

1 · Who we are, and what we do

My1on1 is a service of Sypher Edge LLC, a limited liability company registered in the State of Georgia, United States. Wherever this agreement says “we” or “us”, it means Sypher Edge LLC.

We make software that helps you run and bill your own tutoring.

We do not teach. We do not employ you. We do not find you students, and we do not sell lessons.

A few people who work for us are admins. An admin can see your name, your sign-in email and your trial. They can see how many students you have, the emails the app sent for you, and your bill. An admin can pause your account or change your trial. Every change is written down with a reason. An admin never sees a student’s lesson link, and cannot sign in as you.

2 · Your teaching is yours

Your prices, your schedule, your cancellation policy and your decisions about which students you teach are entirely yours.

The agreement to teach is with the student, or with their family. We are not part of that.

You can ask us to make a page for your tutoring, so the people you bill can pay you online. That page is yours. It shows only what you put on it. You can change it or take it down at any time. We never list it, sell it, or put anything else on it.

3 · How the money works

The people you bill pay you, not us.

The app makes each bill from your calendar and your prices. It sends the bill in your name, as often as you chose. If you do not charge for lessons, no bill goes out for them. A charge for one thing still goes on a bill of its own. Some people pay for more than one of your students. Their bills that go out on the same day come as one bill. The bill lists each student. You may charge a monthly fee and be paid at the start of the month. Then the bill goes on the month’s first day. A change in that month goes on the next bill. You may sell a pack of lessons, paid ahead. Its bill goes before the lessons. The bill for the next pack goes 7 days before the last lesson. If a pack ends early, you decide if you give back what was not used. You may teach a group, in person. Each session goes on each student’s own bill, like a lesson. For a group with an end date, you may bill all its sessions ahead, 7 days before the first. You may add a charge, like a sign-up fee, or take money off. You choose the words on the bill. If no bill is coming, the charge goes on a bill of its own. If a bill is wrong and not paid yet, you may cancel it. The app can then send a new one. If a bill was paid, you may take money off the next bill, or give money back yourself. If a bill was paid online, the app can also send it back. It goes to the card or bank it was paid with. The app keeps a note of it. Giving money back is always your choice. You may set new prices to start on a later day. Lessons before that day keep the old prices. If you ask, the app emails the people who pay, in your name, before the new prices start. It is up to you to tell the people you bill about your prices. You can look at a bill before it goes, hold it, or mark it paid. The reminders go in your name too. You can turn them off for any family. If a bill stays open past the days you allow, the app asks you before it pauses that student’s lessons. It never pauses by itself. The person you bill is told by email first, and lessons start again once the bill shows as paid. We keep each bill for seven years while you use the app, so you have it for your taxes. If you close your account, your bills go 30 days later, so download your copy first. Taxes are yours. You decide if tax applies to your lessons and charges. You collect it and pay it. We do not give tax advice, and the app does not add tax to your bills. You can download a year of bills from the Money tab. When you close your account, your bills go with it. Download them first. If you take payments through the app, Stripe collects them on Stripe’s page. Stripe takes a fee from each payment before it reaches you. Stripe sets the fee; your Stripe account shows it.

You can turn on a line that adds your cost to a student’s bill. The app works out what you pay us for that student so far in your month, and adds only that. The line uses your words and never names us. Adding it is your choice. Following the rules is up to you. Some states don’t allow a charge like this on top of a price you already gave. Some want the people you bill told first. Before you turn it on, check the rules in the state of each person or organization you bill. We can’t check them for you. When you turn it on, you tick a box to say you’ve checked, and we keep that record.

Payments are handled by Stripe, a payments company you will have your own account with. The money goes from the person who pays, to Stripe, to your bank. We never hold your money at any point.

4 · What you pay us

A monthly fee for the software. That is the only money we take.

You can try the app before you pay. The screen tells you how many days and how much video you get. Your trial starts when your first lesson begins. Moving that lesson moves the start, until it begins.

You can add your card or bank account during the trial. You keep the rest of your trial. Your first month starts when the trial ends. Each card or bank account gets one trial. If yours already had a trial on another account, your first month starts the day your trial began. An account closed and opened again with the same email address gets no second trial.

We never take a share of a lesson. You can stop paying and leave whenever you like.

You give your card, or your bank account, to Stripe on Stripe’s own page. We never see the number. Each month, after your month ends, the app works out what you owe. It takes that amount from your card or bank account. The amount changes with how many students you taught, how much of their time was online, and how many video hours you used. Each month we show you the total 7 days before we take it. A bank payment can take a few days to go through.

If you cancel, your lessons stop right away. That day we charge everything you owe. That is this month up to that day. We add any bill we emailed you and did not take yet. You see the total before you cancel. After that, we never charge you again. If you start again in the same month, that month keeps going. Its bill takes away what you paid when you canceled.

If a payment is refused, we can stop your lessons at once. You can’t add lessons or students then. They start again the moment the bill is paid. Until then, the bills you send wait. After you cancel, you can still see it all. You can’t add lessons or students. Bills for lessons before that day still go to the people you bill. Nothing after that day is billed.

5 · Card, bank and identity details

Stripe collects your identity details and the bank account your money goes to, and Stripe holds the card and bank details of the people you bill. We never see any of them. If something needs correcting, you do it with Stripe.

6 · The other companies, and their own terms

Some of what you use here is run by other companies. Stripe moves the money, and a few others run the video, the whiteboard, the website and the place your roster is stored.

Stripe is a separate company and a separate agreement. When you set up payments you make your own account with Stripe and agree to their terms. We are not part of that agreement, and it is not part of this one. What Stripe does with your money, your identity details and the card and bank details of the people you bill is covered by their agreement with you.

The same is true of the others: each has its own terms, and we cannot promise how somebody else’s service behaves. If one of them stops working we will tell you, and fix what is ours to fix — but we cannot promise their service, only ours.

Who they are, and what each one sees, is listed in what we hold.

7 · If a bill is not paid

The app will send reminders for you, in your name, and it will tell you where things stand.

But the money is owed to you, not to us. We cannot recover it for you, and we are not responsible for it.

8 · Refunds and disputes

Money you give back. You can send money back to the card or bank a bill was paid with, from the app. It goes only when you press the button, for the amount you choose. It comes from your own Stripe account. If there is not enough there, Stripe may take it from your next payments or from your bank. Once it is sent, it cannot be undone.

You decide when to give money back, and how much. The refund is yours to give. Our part is that the app sends the amount you pressed, to the payment you chose.

Stripe tells the tax office about all the money paid to you, before any is given back. Your download lists each amount you gave back and the day it went.

If the person who paid disputes a payment, that is between them, you and Stripe. We cannot decide it, and we do not pay it.

The payment records — what was charged, when, and to whom — are held by Stripe, in your own account, and you can get them there. Everything we hold about your lessons and your prices is visible to you in the app at any time, and you can download a copy of it whenever you want. It is on the page called Your information.

9 · We do not check who teachers are

We do not run background checks. We do not verify qualifications. We do not vet anybody.

A student or family choosing a tutor is choosing that person, not us.

Your account is for you alone. Please do not share your sign-in, or let anybody else teach through it. Each teacher needs their own invitation, so that everybody teaching through this app has agreed to these words themselves.

10 · Nothing is recorded

No video, no sound, no transcript. That is deliberate, and it is one of the things we are proudest of.

The whiteboard is saved between lessons, so last week's work is still there. It is locked, so only the lesson can open it.

It also means there is no recording to look back on if there is ever a question about what happened in a lesson.

11 · Your students’ details

You give us a student’s first name and their lesson times. That is all we ask for, and it is all we want.

Please do not put anything else about a student into this app — no address, no medical information, no notes about their needs, nothing about their family.

By adding a child, you are telling us that their parent or guardian knows you are using this app to teach them. An adult student knows because you sent them the link.

12 · When the software goes wrong

We will fix what we can, as quickly as we can. But software has faults, and you should read a bill before you send it, the same as you would if you had written it yourself.

If something we got wrong costs you money, what we can be asked to pay back is limited to the fees you have paid us in the twelve months before it happened. We are not responsible for indirect losses — lost earnings, lost students, or the time it took to sort out.

13 · If something you do causes us a problem

If somebody makes a claim against us because of something you did — how you taught, what you charged, what you put into the app — you cover our costs in dealing with it.

14 · Stopping

You can stop whenever you like, with no notice and no penalty.

You can get a copy of all of it at any time. It is one file you keep. Look on the page called Your information.

You can close your account yourself, on the same page. Everything stops right away. You have 30 days to change your mind. After that, we delete what we hold, apart from anything we must keep for tax or accounting.

15 · If we change this

We will show you the new version and ask you to agree to it. The version you agreed to stands until you do.

16 · Which law applies

The law of the State of Georgia, United States, and any dispute is dealt with in the courts of that state.

17 · How to reach us

Email support@my1on1.com, or use “Something not working?” on your lessons page. That is also where you can ask for your information, or to close your account. You can also do both yourself.

What we hold about you and your students · The note we show parents