What we hold, and who touches it

The whole of it, on one page.

Version …

The information described here is held by Sypher Edge LLC, a limited liability company registered in the State of Georgia, United States, which runs My1on1.

A teacher can get a copy of all of it, or close their account. Both are on the page called Your information.

To ask what we hold about you, to have it sent to you, or to have it deleted: email support@my1on1.com, or use “Something not working?” on your lessons page.

About you, the teacher

Your email address, so you can sign in.
Your name, and what you would like students to call you.
When you agreed to our terms, and which version. We also keep the email address you used to sign in that day.
If another teacher invited you: their name, and when they did it.
How many teachers you can invite each month.
If you invite another teacher, we put your name in their invitation, so they can see who it came from.
When your trial started, and how long it is. If your account is free or paused. If you are an admin.
The time zone you teach from, and when you chose it. It is a clock, not where you are. It sets the clock for new students, your teaching hours, and the early morning your bills go out. You can change it on Your account.
When a new account signs up, we check its email address against the agreement records of closed accounts. A match gets no second trial. For Gmail we read the address the way Gmail does, so dots and anything after a + do not count.
Every change one of our admins makes to your account: who, when, and why. That record cannot be changed or removed. Your history shows each of these as a change by My1on1. It does not say which admin, or why.
A history of what happens in your account, so you can look back. It says what changed, when, and who did it. That can be you, the app, one of the people you bill, or My1on1. It keeps the old and the new value, like an old price or an old email address. It keeps a student’s first name. Only you can see it, and it cannot be changed.
To let the people you bill pay you online, Stripe needs the address of a page that shows your tutoring. You can give us the address of a page you have. Or you can ask us to make one. A page we make shows only what you put on it. That is the name you choose, what you teach, one line about your lessons, your cancellation policy, your refund rule, and the email your students and families use to reach you. Anyone with the address can read it. It is not listed anywhere. You can take it down at any time. If Stripe takes payments for you, give Stripe another address first.
When you change the address, we give the new one to Stripe. We keep a copy of the address Stripe has for you. We also keep whether Stripe has checked it. Then we can tell you if the two are not the same.
If you add a card or a bank account for our monthly fee, we keep a little about it. For a card: its brand, its last 4 digits and the month it expires. For a bank account: the bank’s name and the last 4 digits of the account. We also keep the day you added it and each month’s bill. If a payment is refused, we keep when that happened. We also keep a code Stripe gives your card or bank account. It lets us tell when the same one is used on two accounts. If your card or bank account is used for a trial, we also keep a mark of it. The mark is that code, scrambled so it cannot be turned back. It is kept with the month and nothing else. It does not say whose it was. It stays for six years, even after you close your account. It lets us give one trial to each card or bank account. Stripe holds the card or the account itself. We never see the full number.
If you add your cost to a student’s bill, we keep a record each time you tick to say you’ve checked the rules. It says which student, who pays, their state, and when. That record can’t be changed or removed.

We do not hold your date of birth, your address, a full card or bank account number, or your identity documents. If you take payments, Stripe holds those and we cannot see them.

About a student

Their first name.
The days and times of their lessons.
Which lessons were canceled, and when. If their teacher charges for a canceled lesson, how much.
Whether their lessons have stopped, if their teacher says so, and the date of that answer.
Whether a lesson happened as planned, if their teacher checks it, and when they did.
If their teacher paused their lessons for an unpaid bill: when the pause began and ended, which lessons their teacher taught anyway, and a lesson time their teacher gave to another student.
The time zone they are in, so a lesson shows at the right hour.
Which subject a lesson is, if their teacher teaches more than one.
Whether a lesson is online or in person — never where.
If their teacher charges for going to students: whether the teacher goes to them, and from which day — never where.
How their lessons are charged, and from which day. It may be by the lesson, by the hour, a monthly fee, a pack of lessons paid ahead, or free.
A pack bought for them: how many lessons, how long each is, and the price. The day it starts. The day it ended, if it did.
The group lessons they are in, and a price just for them in a group.
Charges and money off their teacher adds to a bill, in the teacher’s words. Money their teacher gave back: how much, how, and why.
An unguessable link that opens their lesson.
A link their teacher may add to notes or homework they keep somewhere else. We store the address, never what is behind it.

Nothing else. No surname is required, no address, no date of birth, no school, and no schoolwork or notes written here.

A student never has an account and never has a password. The link is the whole of it.

A student may be an adult. Then the student is their own contact: the lesson link and the lesson emails go to them. So do the bills, unless the teacher names someone else who pays, like an employer or a parent.

About a bill

Each bill the teacher sends: the lessons on it, the amount, whom it went to, and whether it is paid. Kept as it was sent.
We keep each bill for seven years, so the teacher has it for their taxes. When a teacher closes their account, their bills go with it.
The person who paid may ask their bank to take a payment back. Then we keep what Stripe tells us: the amount, the dates, and how it ended. We also keep what the teacher chose to do. While it is open, we keep when each lesson on that bill was checked or canceled. It stays with the bill, even if the student is removed.
Who pays for each student — the student, one of their family, or a person or organization the teacher named outside it: their name, email, state (or that they are outside the US) and how they are related.
A reference for their bills, like a grant number. Only if the teacher adds one.
For an organization that pays: the person there the bills go to. Only if the teacher adds one.
How the teacher bills: how often, whether they look first, and the words they give the people they bill on how to pay them.
If a teacher takes payments through the app: the id of their Stripe account and whether Stripe has finished checking it. Stripe holds everything else — the card or bank details of the people they bill never touch this site.

About a parent or guardian

Their name and email address, so the teacher can reach them.
Their phone number, if the teacher adds one.
If an email to their address does not get there, we stop sending to it. We keep the day the teacher asked us to try it again.
How they are related to the child — mother, father, grandparent, and so on.
The state they live in, or that they live outside the US. The teacher uses it to know which state’s rules apply to their bills.
The name their teacher gave the family, which is often a surname. The child’s own surname is never asked for, but a family called “The Carters” carries one all the same.

How long we keep things

Each bill, and every email about it, for seven years. That way the teacher has them for their taxes.
Our bills to a teacher, for seven years. The same for each change our admins make to an account.
Every other email the app sends, for two years. Then we delete it.
The record that a teacher agreed to these terms. We keep it while they have an account, and for six years after they close it.
The mark of a card or bank account used for a trial, for six years. It has no names in it.
Each tick a teacher gives when they add their cost to a bill, for seven years. While the teacher still has that student, the newest tick stays.
How long each lesson room was open, and whether the teacher and the student’s link joined it, for seven years. It has no names in it.
Your history: each line about a bill or a payment, for seven years. Every other line, for two years.
A student’s record, while they have lessons. After two years with no lessons, and nothing owed, the app removes it. Their teacher is told 30 days before, and can keep it one more year.
Everything else, for as long as the teacher keeps it.

When a teacher closes their account, everything stops right away. They have 30 days to change their mind. Then their records go. That means students, families, lessons, their history and the bills they sent. Some things stay for the times above, and then we delete them:

The emails the app sent.
Our bills to the teacher, and our admins’ record.
Their ticks, and how long rooms were open.
The record that they agreed.

What is never kept

No video. No sound. No transcript. A lesson happens and then it is gone. Nobody at My1on1 can watch a lesson, live or afterwards, because there is nothing to watch.

The whiteboard is different. The whiteboard is saved between lessons, so last week's work is still there. It is locked, so only your lesson can open it. We keep it ourselves. When a student is removed, their board goes too, 30 days later.

Money

If a teacher takes payments, Stripe handles them. Card details and bank details are typed on Stripe’s own page and never touch this site. We can see that a bill was paid and what it cost to take the payment. We cannot see a card number.

For each bill a teacher sends, Stripe is given the name and email of the person who pays. If they have a reference, Stripe is given that too, so it is on the bill.

Our own monthly fee works the same way. A teacher gives their card or bank account to Stripe, on Stripe’s page. Stripe is given the teacher’s name and email address, so the bill has a name on it.

We measure how fast our pages load. For that, we see the page's name and the type of browser. We never see a name or a lesson link this way. It is never used to contact anyone, or to learn about a student.

The companies that touch it

Supabase — stores the teacher’s roster, and writes the sign-in emails.
Cloudflare — serves the website, and delivers the emails we send you. It also checks that the part of an email address after the @ can get mail. For that check, it is given only that part.
Daily — carries the video and sound during a lesson, including a parent’s if they sit in.
Fly.io — carries the whiteboard between the two screens.
Excalidraw, on Google's computers — It kept the whiteboards until October 2026, locked. An older board moves to us the next time it opens.
Google Workspace — keeps our copy of messages the app sends on a teacher’s behalf, so there is a record of what was said. A student’s lesson link is never copied there.
Stripe — takes payments, if a teacher uses them.
Your teacher’s own calendar — Apple, Google or Outlook, if they choose to keep the lessons there. It would show the student’s first name and the time of the lesson. The student’s lesson link is never sent there.

Each of them sees only what it needs to do its job. None of them is sent a list of students, and none of them is paid for data.

Who can see what

A teacher sees only their own families and students.
A parent sees only their own child.
A student sees only their own lesson.
A few people who work for My1on1 are admins. An admin can see each teacher’s name, sign-in email and trial dates. They can see how many students a teacher has, the emails the app sent for them, and their bill. An admin can pause a teacher, change their trial, and see who invited them. An admin never sees a student’s lesson link, and cannot sign in as a teacher.

Getting it removed

A teacher can remove a student or a family at any time, and everything belonging to them goes with it, including their lesson room. When a teacher removes a student, we keep a copy of the student's record for 30 days, so the teacher can undo it. After 30 days, the copy is deleted.

A teacher can close their own account on the page called Your information.

To have everything about you removed, ask us and we will do it.

Your agreement with My1on1 · The note we show parents